Service information · 17 October 2026

Service, booking & refunds

We are the chinapatientsupport team, an independent non-clinical coordination service for hospital visits across China. This page explains our service framework. Your written quote records the contracting party, responsible coordinator and terms for your particular visit before payment.

What we can help with

Our services include appointment coordination, practical hospital and specialist research, English–Chinese language support, visit support and agreed document preparation. Research describes practical options and sources; it is not a medical recommendation. Hospitals and qualified healthcare professionals decide diagnosis, treatment and admission.

We cover China nationwide. The city, hospital, personnel, language capability, travel requirements and dates must be confirmed for each service. An enquiry is not a confirmed booking. We do not guarantee a particular doctor, appointment, video call or medical outcome, and do not provide emergency care.

Your quote and payment

The initial service enquiry is free. Before paid work starts, you receive a written scope, deliverables, timing, personnel, fee, tax treatment, milestones and cancellation terms. Payment method, currency and recipient are also confirmed there. This website does not collect online payments.

Standard appointment coordination is $49 USD. Half-day visit support is $249 USD for up to four hours; full-day support is $399 USD for up to eight hours. A $49 USD coordination fee already paid for the same visit counts towards those package totals. Research starts at $79 USD; additional services and complex requests are scoped individually.

Hospital fees, travel and approved third-party charges are separate. Translation limits and any additional work are specified in the quote. Changes to scope or additional costs need your approval before proceeding. Never send card details through email or WeChat.

If a booking cannot be secured

For standalone standard appointment coordination, we agree a booking target and attempt window in writing before starting. The target states the hospital or department, requested dates and any alternatives you accept. The window specifies the deadline for our booking attempts; there is no single fixed window for every hospital.

If we cannot secure that agreed target by the deadline, the standalone $49 USD coordination fee is refunded in full. An alternative only counts if you agreed to it. We provide the booking outcome in writing. If a hospital cannot accept your request, we explain that outcome and discuss alternatives rather than changing your target without approval.

Cancellations, packages and third-party fees

If you cancel or change your request, the cancellation calculation in your accepted quote applies. Package refunds depend on the agreed milestones and work already delivered; the standalone booking rule does not mean every package is fully refundable. Hospital and third-party refunds follow the relevant provider’s terms, which must be identified before those costs are approved.

The quote specifies the refund method and processing timeframe before payment. To raise a booking or refund question, email support@chinapatientsupport.com with your enquiry or order reference. We check the agreed scope and booking outcome, and explain the calculation and next steps in writing.

Information and patient permission

Document services can be discussed and scoped, but medical-file uploads are not currently open on this website. Records work starts only after an appropriate secure transfer process and required permissions have been agreed. Ordinary email and WeChat are for initial practical enquiries.

Start with practical details: city, timing, language and the help needed. Do not send medical records or passport copies by email or chat. Any later handling of medical files requires a separately agreed secure process and patient authorisation. A family member’s payment does not grant access to patient information. See our privacy notice for storage, retention and deletion requests.

A point of contact

Contact the chinapatientsupport team by email or the WeChat channel on our homepage. We aim to reply within two business days, Monday–Friday, Beijing time (UTC+8). This response target is not a guarantee of hospital availability.