Privacy notice · updated 18 October 2026 · enquiry consent version enquiry-v4
Privacy & service information
For general service questions, use the WeChat QR code on our homepage or email support@chinapatientsupport.com. Please do not send medical records or identity documents by email or chat.
Who this website is for
This website is operated by the chinapatientsupport team for non-clinical hospital visit coordination across China, with English–Chinese support. The contracting party, responsible coordinator, service availability and payment details are identified in your written quote before you purchase a service.
What an enquiry collects
When you make a service enquiry, we ask for your name, contact details, preferred city, timing, relationship to the patient and requested service. We use these details to reply, assess availability and record your request. Do not include a diagnosis, passport copy or medical records. We do not use enquiry details for advertising or sell them.
Where information is handled
The email-draft helper on our homepage uses the service, city and dates you enter to prepare a message in your browser. It does not submit or save those fields to our server. Opening your email app or copying the message does not send it; you choose when to send the email. Once sent, your email provider and our mailbox provider process the message.
The website runs on Cloudflare Workers and stores enquiry and account records submitted through the website in Cloudflare D1. Email and WeChat conversations are also handled by the providers of those channels under their own privacy settings. Access is limited to the coordination team and authorised service providers. Cloudflare uses global infrastructure; this website does not promise storage exclusively in China or in your home country. Medical-file processing requires a separate review of the purpose, recipients, location and patient authorisation before that service is opened.
Accounts, records and family access
We use necessary session cookies for sign-in and account security. There are no advertising trackers. Family payment does not grant medical-record access. When file services become available, the patient chooses recipients, purposes and authorisation expiry, and can revoke access from the order page. Medical files are not accepted by ordinary email.
Optional website analytics
With your permission, we use Google Analytics (G-87N19D8SQN) on public pages to understand website visits. Google may process page visits, browser and device information, approximate location and cookie identifiers. Analytics is not loaded before you agree, or on sign-in and workspace pages. Declining does not affect the service.
Our integration does not send names, email addresses, enquiry text, medical records or account identifiers to Analytics. Page-view URLs exclude query parameters and fragments, and we omit the referrer. Advertising storage, Google signals and ad personalisation are disabled. Google's automatic interaction measurement depends on the settings of our Analytics property.
We remember your analytics choice on this browser for 180 days. Analytics cookies are configured for a maximum of 180 days without automatic renewal. You can change or withdraw your choice using Analytics preferences in the footer; withdrawal stops future collection and removes this site's Analytics cookies. It does not delete data already processed by Google. Google's infrastructure may process data outside your country.
Retention and your requests
Unconverted enquiries are reviewed for deletion after 90 days without further contact. Orders and financial records have separate retention needs, stated when the service is agreed. Deletion requests are reviewed alongside any records that must be retained; closing a request is not the same as deleting its data. Encrypted operational backups are retained for up to 30 days under the configured backup policy.
You can request access, corrections or deletion through your order workspace, or by emailing support@chinapatientsupport.com. The team verifies the requester before disclosing or changing account information.
Scope, fees and cancellations
Coordination and language support do not provide diagnosis, treatment or emergency care. Hospitals make medical decisions. No doctor, booking, video call or outcome is guaranteed. Website prices are indicative; the accepted quote specifies personnel, language level, scope, taxes, hospital costs, milestones and cancellation calculations.
A standalone appointment coordination fee is refundable if the agreed target cannot be secured within the agreed window. Package services follow the accepted milestone and cancellation terms. Hospital and third-party charges are separate. Online payment collection is not provided on this site.
Read service, booking and refund information →
Contact and response
The WeChat QR code on our homepage is an optional channel for general service questions. WeChat is a third-party service with its own account and privacy settings. Do not share medical records or identity documents there. For email enquiries: support@chinapatientsupport.com. Our target is a reply within two business days, Monday–Friday, Beijing time (UTC+8). This is not an emergency contact channel.